The August 2017 edition of Home Care Magazine, features an article written by Well Care Home Health’s director of Performance Improvement and Education, Dan Thompson, RN, BSN. Entitled “COPD Care: Basics to Partnerships”, the article discusses how Well Care is working to improve the lives of COPD patients and save cost.
Chronic Obstructive Pulmonary Disease (COPD) affects 30 million people in the United States and affects 6.5% of the North Carolina population. Directly costing the U.S. $32 billion a year, Well Care set out to minimize costs and enhance patient outcome by decreasing readmissions and improving patient’s quality of life.
To achieve their goals, Well Care focuses on engaging with patients throughout their journey of care. Keeping this in mind, the organization sought solutions that would help them in making effective use of staff time and driving positive outcomes.
CipherHealth was mentioned as an innovative and forward-thinking organization that is helping Well Care achieve their goals. Through CipherHealth’s automated call software, Voice, Well Care was able to achieve an impressing 90% engagement rate within four months. Voice is a multi-touch follow-up program. The software gives staff members flexibility to reach 100% of patients.
Well Care used the automated calls to gain insight on patient satisfaction and well-being. Using the platform, the agency was able to cut cost and time by eliminating their inefficient manual process.
Alongside CipherHealth, Health Recovery Solutions (HRS) and Pharmacy at Home were also highlighted for their contributions in helping Well Care achieve their goals.
You can read the full article, COPD Care: Basics to Partnerships.
For more information about how Well Care is achieving their goals, listen to a recent webinar that highlights how Well Care was able to reduce readmissions utilizing technology.