Carilion Clinic Success Metrics with CipherRounds

Most of the time, hospitals hear about issues long after the patient has left, through formal complaints.

Carilion Clinic flipped this script. By redesigning nurse-leader visits, they’re intervening before complaints ever happen, building trust in the moment, not weeks later.

The result? A dramatic decrease in complaint-level data and a powerful reminder that it’s not just about service recovery… it’s about trust recovery.