To ensure that your requests and questions are answered in the quickest and most efficient way possible, we built a new form directly into the EVOLVE website to save you time and clicks. After analyzing some of the most common questions and requests, we wanted to create a way that would improve the process in how you make a request, as well as how our team can respond to it.
Our new support request forms are available in the help menu – marked by the “?”, at the top right of your screen. By clicking on the various options such a “send feedback”, “change access”, or “user invitation” a form that corresponds to each request will pop up and allow you to fill in the relevant information. For example, by clicking the “user invitation” form, you will be asked to provide the email of the user to invite, as well as the priority level for the request. Each of these forms is designed to streamline the request process, helping you to get your submission handled as quickly as possible.
The video below showcases how you can access and use the new support and request forms:
For more information about this product or feature, we encourage you to reach out to your customer success manager or firstname.lastname@example.org.