Caregrams Overview: The Best Way to Give Thanks

“Silent gratitude isn’t much to anyone.”

–Gertrude Stein

This holiday season, give thanks to those that truly deserve it. Caregrams are real-time notes of recognition that you can send directly to staff for their outstanding work. Whether you utilize the CipherOutreach tool or the CipherRounds tool, there are several ways to say thanks and make sure employees get recognized in real-time.

 

How to Utilize CareGrams During Outreach:

  1. Within a patient’s documentation page, a service/ exceptional recognition question will appear to allow for positive, real-time feedback from the patient.
  2. If the staff members email address is already in the system, it will auto-populate. If not, the email address can be manually entered.
  3. Once the patient’s positive staff recognition is entered, and the callback is complete, press “close issue” to close the documentation page and send the Caregram.
  4. The staff member recognized will receive a congratulatory email including the note of their appreciative patient. In addition, the rounder that documented the recognition will be copied on the email.

 

How to Utilize CareGrams During Rounds:

  1. Within the rounding script, a service/ exceptional recognition question will appear to allow for positive, real-time feedback from the patient.
  2. If the staff members email address is already in the system, it will auto-populate. If not, the email address can be manually entered.
  3. Once the patient’s positive staff recognition is entered, and the round is complete, press “send.”
  4. The staff member recognized will receive a congratulatory email including the note of their appreciative patient. In addition, the rounder that documented the recognition will be copied on the email.

You can also customize the CareGram email header for your organization. If you’d like to make that update or if you have additional questions, please reach out to your Customer Success Manager or email support@cipherhealth.com.

Ranked as the “Best Overall Patient Engagement Company” in MedTech's Breakthrough Awards for 2020, and the top-performing vendor for patient outreach and digital rounding by KLAS in 2019, CipherHealth is a proven technology partner committed to enhancing communication and coordination throughout the patient journey. CipherHealth’s suite of patient engagement software empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.