Pre-Arrival Surveys & Education

Whether you are providing directions, pre-surgery instructions, or wish to collect patient information prior to arrival, CipherHealth's pre-arrival surveys and education maximizes valuable staff time and ensures patients have the information necessary for a seamless experience.

Seamless Integration

With EMR and workflow integrations, ensure patients and residents receive the right information at the right time.

Customized Questions

Use best-practice questions or create customized pre-arrival surveys for PRO collection and more.

Automated Alerts

Alert designated staff members to patient issues by text, email, or page for prompt resolution.

In-Depth Reports

Gain insight into opportunity areas by identifying trends in outcomes, patient engagement, issue resolution, and more.

Multi-Call & Language

Create multi-call & multi-language outreach programs to ensure patients receive the information they need when they need it.

Live Transfer Feature

Directly connect patients to a designated department during their outreach call or text for prompt issue resolution.


Engagement rate for patients contacted by physician practice

Read the Case Study


Patients feel CipherHealth calls are helpful and educational

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Learn more about pre arrival patient engagement.

Download the Overview