Making Patient Follow Up Easier and Better

When it comes to patient follow-up calls, the words “tedious” and “time-consuming” often come to mind. At many hospitals, those words speak volumes of truth, as nurses spend hours upon hours calling patients after a hospital visit. The process can be extremely frustrating as staff members struggle to call every discharge patient and proactively address potentially adverse events.

It’s widely known that patient follow-up calls are an effective strategy to reduce readmission rates. However, instead of trying to manually call every patient, consider the option of automated phone calls to ensure every single patient is contacted within 24-48 hours of his/her last visit. Not only will this help determine if patients are experiencing any issues, but it will also leave patients feeling well taken care of.

To find out how automated patient follow-up calls can specifically help your team provide better care, read more on the Patient Safety & Quality Healthcare (PSQH) website.

Barb Davis

Barbara Davis, MA has been involved in quality in healthcare for over 30 years, and currently serves as CipherHealth's SVP of Clinical Services. She has worked in complex health care environments, including a university health system, an HMO health plan, and multi-hospital system. Her areas of expertise include quality improvement and Lean, service excellence focusing on organizational culture and the patient experience, patient safety and reliability, regulatory issues and organizational strategic goal setting. Currently she sits on the Patient and Family Advisory Council at Saint Joseph Hospital in Denver.