How Providence Health & Services scaled CipherRounds to improve the patient experience

Innovation in healthcare happens every day. New vaccines are created, technologies implemented, and processes improved. However, when it comes to innovating across an entire healthcare system, it can be challenging, to say the least. Providence Health & Services (PH&S), one of the largest non-profit health systems in the U.S., always puts patients at the center of their initiatives. When PH&S saw an opportunity to better resolve patient issues to improve experiences across its hospitals, it participated in a rigorous, collaborative process to identify and scale the right solution quickly and efficiently.

As a member of AVIA, the nation’s leading network for health systems seeking to innovate and transform, PH&S collaborated with other leading healthcare providers to identify and select and scale the best digital rounding solution for system-wide implementation.

Through AVIA’s cohort process, PH&S leadership saved time, money, and resources selecting the right digital solution with confidence. After evaluating several solutions, AVIA Network members identified CipherRounds, CipherHealth’s digital rounding solution, as the superior rounding technology.

Upon implementing CipherRounds, PH&S quickly saw success for both patients and staff members. Quicker issue resolution led to better patient experiences, while standardized scripts and automated alerts saved nurse leaders 30 minutes a day on rounding. Through AVIA’s cohort process, PH&S saved resources and accelerated their implementation efforts.

With more than a dozen implementations, PH&S experiences a higher level of satisfaction from both patients and staff due to AVIA’s network and proven process for successful innovation. To learn more about PH&S’s results or AVIA’s cohort process, download the case study.

CipherHealth empowers providers across the care continuum to deliver enhanced patient experiences and communications through a modular, comprehensive patient engagement technology platform.