CipherHealth Epic® Integration

Patient engagement
that works with Epic
Integrate with Epic long-term and deliver expanded patient engagement services on a single, unified platform.
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Meet the versatile and complementary technology for EHRs that provides more than a point solution to fill one-off communication gaps. CipherHealth Epic Integration offers communications solutions across the care continuum at scale, improving staff workflows and patient outcomes while saving IT resources.

Icon Enhance Clinical Workflows

Enhance clinical

Funnel patient responses from post-discharge outreach calls directly into Epic, surfacing data to care teams in near real-time in a single unified view, and reduce readmissions by facilitating faster interventions for patients that require urgent follow-up.

Icon Scale Your Technology

Scale your

Reach patients across the spectrum of care, during pre-care, point-of-care, and post-care stages, both inside and outside the hospital walls, with flexible, multi-purpose solutions that grow with you as your patient communications needs evolve.

Icon Improve Staff Satisfaction Retention

Improve staff satisfaction
and retention

Decrease staff frustration by automatically sending patient outreach responses to the patient’s record in Epic and avoid duplicate data entry errors by eliminating the need to switch between different systems.

Icon Report Analyze

Report and

Identify areas for troubleshooting with visibility into engagement activity and evaluate trends to optimize outreach programs across patient populations for better clinical results.

Epic Flowsheet

Epic Flowsheet Integration
  • Expedite follow-up
  • Enhance workflows
  • Increase staff satisfaction
  • Improve patient outcomes
Patients who report declining health or questions about their care post-discharge need priority attention right away. But responses collected during post-discharge calls and SMS messages to patients are only actionable if they are received in a timely manner and in a format that is efficient for clinicians to process.

With Epic Flowsheet Integration, you can respond with urgency to patients in need of attention using near real-time access to patient data directly from Epic, which best supports their recovery and reduces avoidable hospital readmissions.

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Expedite follow-up

Near real-time integration with Epic allows clinicians to quickly review and prioritize their follow up actions.

Enhance workflows

All data is mapped directly to Epic in discrete fields without the need to reconcile information across multiple systems.

Increase staff satisfaction

Resolve a major clinical pain point by funneling data to the EHR so clinicians can do their work from one interface instead of switching back and forth across different solutions.

Improve patient outcomes

Responding to patients with urgency ensures actions are taken to address issues before they escalate, avoiding hospital readmissions and keeping patients where they want to be—at home.

Enhanced Appointment

Enhanced Appointment Reminders
  • Improve staff workflows
  • Increase revenue
  • Increase patient volume and loyalty
  • Enhance the patient experience
The typical process for rescheduling a healthcare visit is time consuming for patients and adds administrative burden for providers. Phone calls are inefficient, leading some patients to cancel or skip appointments, leaving gaps in your schedule. Unfilled appointments can negatively impact revenue and could mean patients are missing important health visits.

With Enhanced Appointment Reminders, you can facilitate self-service appointment rescheduling via text message, keeping provider schedules full and reducing staffing needs for call centers.

Enhanced Appointment Reminders Screen 2x
  1. Patient receives automated appointment reminder
  2. Patient selects (1) Confirm, (2) Cancel, or (3) Reschedule
  3. If patient selects “3” to reschedule, CipherHealth connects to scheduler in Epic to identify alternate appointment times
  4. CipherHealth presents those options to patient via text message
  5. Patient confirms new appointment time
  6. Patient receives automated appointment reminder for new time and/or date

Improve staff workflows

Reduce administrative burden associated with schedule management, allowing staff to focus on patient care.

Increase revenue

Reduce administrative costs associated with schedule management, and maintain your revenue stream by increasing fill rates.

Increase patient volume and loyalty

Grow patient volume by acquiring more new patients while keeping existing patients in-network, reducing leakage by offering a differentiated rescheduling process.

Enhance the patient experience

Increase digital engagement with patient populations and improve access to care through flexible rescheduling.

EHR Activation

Ehr Activation Gateway
  • Improve the quality of healthcare communications
  • Reach patients at scale
  • Expect cost certainty
  • Report and analyze

Text messaging is one of the most universal solutions for automating outreach, but it can have limitations if the technology used to deliver messages is unreliable. Even small gaps in communication can result in tens of thousands of patients missing critical updates.

With EHR Activation Gateway, health systems can deliver messages that originate in Epic with 98% success, reducing communication gaps with patients. In addition, comprehensive reporting on patient activity will allow them to identify areas for troubleshooting.

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Improve the quality of healthcare communications

Communicate reliably with patients to close care gaps by delivering important health information, gain patient confidence through timely and relevant messages, and drive portal activations.

Reach patients at scale

Manage large volumes of data without straining your IT resources with flexible, multi-purpose solutions that grow with you as your patient communications needs evolve.

Expect cost certainty

Eliminate budgeting surprises through consistent, simplified pricing and work with a single-source solution provider to reduce IT management burden.

Report and analyze

Identify areas for troubleshooting with visibility to undelivered messages, monitor messaging activity by volume of messages sent and deliverability rates, and filter reports by customized criteria to highlight trends over time.

By gleaning conversational data from patient encounters and plugging it directly into our single source of truth, we’re adding a new dimension to our patient profiles, moving beyond clinical data to nuanced conversational context. That allows us to improve patient interactions at every other stage of the care continuum, enhance patient experience and, critically, improve outcomes through a more engaged patient base.”


EVP & Chief Analytics Officer

Community Health Network

Client Logos Community Health

Close care gaps, improve staff satisfaction and achieve financial goals today