Enhancing the Skilled Nursing Resident Experience with Timely Follow Up

Patient engagement is a hot topic of conversation among healthcare providers as payment incentives encourage organizations to coordinate care and improve patient outcomes. For skilled nursing facilities (SNF), engaging residents is proving to be an increasingly important piece of maintaining referral volumes and maximizing programs such as the SNF value-based purchasing (VBP) program.

Recently, Cedar Community, a retirement community in Wisconsin, shared their powerful results after a year of partnering with CipherHealth to engage their residents. With CipherHealth’s automated outreach solution, CipherOutreach, Cedar has been able to address their resident’s needs quickly with a process that maximizes staff time and streamlines manual processes.

Cedar’s CipherOutreach program allows residents to indicate if they need additional assistance after leaving home and is proving to ensure residents are not at risk for an adverse event such as a readmission. In addition to proactively resolving issues, Cedar Community also uses the technology to identify the need for home care services and enables efficient coordination with home health care agencies to schedule necessary visits. Overall, the program has proven to improve outcomes in addition to creating pleasant staff and resident experiences.

Read on to discover more information about CipherHealth’s skilled nursing facility solutions.

CipherHealth empowers providers across the care continuum to deliver enhanced patient experiences and communications through a modular, comprehensive patient engagement technology platform.