[Webinar Recap] Roadmap to Recovery: Communication Strategies to Maximize Revenue & Ensure Continuity of Care


If you missed our Roadmap to Recovery webinar on May 28th, “Communication Strategies to Maximize Revenue and Ensure Continuity of Care“, CipherHealth’s VP of Clinical Services Lyndsey Lord shared recommendations to help your team establish a proactive communication strategy to screen, monitor, and educate patients en-masse during post-peak pandemic phases.

“Patients with chronic conditions are used to seeing their providers every few weeks. Now more than ever, they need the support of their care team. Even if they have telehealth services or speak to providers on the phone, it’s not the same as face-to-face interactions – and we have to help our patients adjust to these changes. It’s really important to educate patients before these virtual visits so they can be prepared – and to follow up after a telehealth visit to ensure all of their questions were addressed, that their needs were managed, and that they understand their plan of care.” – Lyndsey Lord, VP Clinical Services, CipherHealth

Roadmap to Recovery Webinar agenda

During the webinar, Lyndsey shared strategies for helping hospitals and health systems navigate the new normal, including:

  • 3 action items to manage the clinical and operational impact of deferred elective procedures by addressing the most common communication gaps
  • How your team can identify patients facing barriers to care and scale ongoing support for chronic disease management
  • How to leverage data-driven workflows to ensure patients receive the right level of care at the right time post-surge

Missed our Roadmap to Recovery webinar? Watch the replay to learn how to establish  workflows to manage the clinical and operational impact of deferred care.

Want to learn more about how to navigate the Roadmap to Recovery? Register for our next webinar, “Purposeful Rounding in the Time of COVID-19” on June 18th,
2-3pm ET.


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