The relationship between employee engagement and hospital patient experiences

Engaged employees have an impact not only on their own performance, but also on the patient experience and bottom line. API Healthcare outlines the relationships and outcomes of the effects of higher employee engagement levels. 

Effects on Employees:

  • Improved productivity and satisfaction
  • Improved relationships with management
  • Reduced job stress
  • Increased retention

Effects on Patients:

  • Improved quality of care
  • Increased patient satisfaction
  • Increased patient loyalty

Effects on Financial Performance:

  • Higher retention means less money spent on recruiting and training
  • Lower costs associated with the delivery of patient care (e.g., reduced length of stay)

To read the full article, click here.

Ranked as the “Best Overall Patient Engagement Company” in MedTech's Breakthrough Awards for 2020, and the top-performing vendor for patient outreach and digital rounding by KLAS in 2019, CipherHealth is a proven technology partner committed to enhancing communication and coordination throughout the patient journey. CipherHealth’s suite of patient engagement software empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.