Every Moment Matters: Transformational Approach to Experience
Sven Gierlinger
Chief Experience Officer, Northwell Health
In today’s healthcare landscape, providers are seeing the rise in consumerism, where patients and families expect choice in their care. With a rapidly growing focus on consistent, exceptional service in delivering high-quality care, healthcare systems are finding new and innovative strategies for putting service into their organizational practice.
Sven Gierlinger was hired as Northwell Health’s very first Chief Experience Officer. With his background at the Ritz Carlton Hotel Company, he adds a new perspective on how patient care can be translated into customer service. From educating and reigniting team members to their purpose in healthcare, to increasing access and usability of data, Gierlinger and his team continuously seek ways to deliver exceptional care, quality, and experience, including finding ways of taking hospital food from “a liability to an asset”. In this Keynote, Gierlinger will demonstrate how Northwell continues to challenge the status quo and how his team is trailblazing a new reality for the patient/consumer experience.
In this Keynote,”Every Moment Matters: Transformational Approach to Experience“, Gierlinger will demonstrate how Northwell continues to challenge the status quo and how his team is trailblazing a new reality for the patient/consumer experience. Take advantage of this exciting opportunity at CipherHealth’s Partners in Excellence Conference 2019!
