Spotlight On: Rounding on Residents in Skilled Nursing Facilities


What is it?

Skilled Nursing Facilities (SNFs) operate much like small hospitals. Although rounding in these facilities is not yet a widely adopted process, staff in SNFs are performing experience-oriented rounds on residents throughout their stays, much like those done in an acute hospital. Other nursing facilities are performing rounds to ensure they are prepared for state health inspections.

How to do it?

A SNF resident may be rounded on shortly after arriving at a facility to gather feedback on the admission process. During the resident’s stay, staff performs more clinically-oriented rounds to ensure that certain elements of the patient’s care are constantly being assessed, and issues are identified and resolved efficiently (monitoring of pressure ulcers, identifying fall risks, changes in resident’s functional/cognitive status, etc.).

Why do it?

Historically, SNFs have relied on positive reputation in the community and with providers for referrals. More recently, CMS has started providing public visibility into quality and experience metrics on Nursing Home Compare. Now, prospective residents, family members, providers, and payers have more information when making a SNF placement decision (e.g., health inspection deficiencies, staffing sufficiency, and certain quality measures). Gathering actionable data in real time allows facility staff to perform service recovery before resident discharge, and make the appropriate systemic adjustments that impact the data reported across these domains.

Learn More:

Contact CipherHealth today to see how our digital rounding solution can be customized to meet the needs of your skilled nursing facility.

Ranked as the “Best Overall Patient Engagement Company” in MedTech's Breakthrough Awards for 2020, and the top-performing vendor for patient outreach and digital rounding by KLAS in 2019, CipherHealth is a proven technology partner committed to enhancing communication and coordination throughout the patient journey. CipherHealth’s suite of patient engagement software empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.