HealthAlliance Leverages CipherHealth’s Technology to Improve the Patient Experience


HealthAlliance of the Hudson Valley has taken proactive steps to optimize patient care by investing in technology to improve the patient experience and maximize valuable staff time. Six months ago, HealthAlliance implemented Orchid, CipherHealth’s digital rounding solution, to add efficiency and consistency to nurse rounds.

HealthAlliance was recently featured on RNN News for their success with the rounding program, among other initiatives. Watch the video to hear from Jose Serpa, Administrative Director for Quality and Performance Improvement, how Orchid has helped the organization focus on and improve what matters most: “not only the care that [they] deliver, but also the patient experience.”

Contact CipherHealth today for a demo of Orchid, or to learn more about our proven patient engagement solutions.

Schedule a Demo

Ranked as the “Best Overall Patient Engagement Company” in MedTech's Breakthrough Awards for 2020, and the top-performing vendor for patient outreach and digital rounding by KLAS in 2019, CipherHealth is a proven technology partner committed to enhancing communication and coordination throughout the patient journey. CipherHealth’s suite of patient engagement software empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.