Embracing Automation to Improve Patient Engagement

In an article published by Becker’s Hospital Review, CipherHealth’s Chief Nursing Officer (CNO) Lisa Romano, RN, MSN discusses the role of post-discharge follow up in narrowing the gap between patients at risk for readmission and those on the path towards full recovery. By leveraging automated technology, healthcare organizations can achieve the Quadruple Aim through meaningful patient engagement and care team coordination.

When clinicians follow up with patients upon discharge, this additional layer of support can improve long-term patient outcomes by reducing the likelihood of adverse events. By automating patient outreach, healthcare organizations can allocate precious staff resources more efficiently to those patients in need of additional follow-up care.

As healthcare transitions to value-based reimbursement models, patient follow-up and outreach are increasingly important to optimize patient outcomes across the care continuum. Read on to learn about how your healthcare organization can leverage automated technology to enhance engagement throughout the patient journey.

As Demand Generation Manager, Lucia Huang, RN, integrates her previous experiences on the front lines of patient care within the broader context of the business of healthcare. She is passionate about empowering nurses to provide the highest quality and experience of patient care through technology. Lucia graduated from the University of Pennsylvania with a BS in Economics from the Wharton School and a BSN from the School of Nursing.