Product Update: Introducing Webform, A Secure Survey Channel

CipherHealth has launched a new way for patients to engage with CipherOutreach programs! In addition to responding using their phone’s keypad during a voice call or text message interaction, patients can now complete an Outreach survey from their web browser. A link to the survey is delivered to patients or managed care members via text message or email. The benefit of using the web form as an Outreach modality is that the questions are displayed on the web browser screen – making it easier for patients to visualize the question/answer being asked and to scroll back and forth between questions. This is especially useful for longer Outreach scripts.

 
Ways Your Team Can Use Webform:

  • Longer surveys such as those to collect Patient Reported Outcomes (PROs) or Patient Activation Measures (PAM) that may be used in value-based care programs such as bundled payments
  • Post-Discharge Follow-Up surveys as a way to send secure surveys via email

 
How Patients Access Webform Surveys:
Patients will receive an SMS text message or email containing a link to the secure webform survey. When the patient opens the link, they will enter their date of birth to validate their identity before answering the survey questions. Any negative responses or issues generated will be triaged to the designated staff members as per your other outreach programs.
 
See how this works via mobile device below:

CipherHealth Engagement

 
If you are interested in becoming an early adopter of Webforms, please contact your customer success manager or email info@cipherhealth.com.

Ranked as the “Best Overall Patient Engagement Company” in MedTech's Breakthrough Awards for 2020, and the top-performing vendor for patient outreach and digital rounding by KLAS in 2019, CipherHealth is a proven technology partner committed to enhancing communication and coordination throughout the patient journey. CipherHealth’s suite of patient engagement software empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.